Build customer satisfaction in your

retail business with Microsoft

Dynamics POS 2009

Serve customers better with efficient sales processes and strong inventory management

Nothing is more critical to the success of a retail business than satisfying customers. But satisfying customers requires more than just having the right item in stock at the right price. Customer satisfaction is also driven by having friendly, efficient sales people who can quickly answer a customer’s questions about price or availability, or suggest other options that might meet a customer’s needs.

Microsoft Dynamics POS 2009 can help your retail business build customer satisfaction in several ways. Here’s how:

Meet customer needs more effectively

• Track sales by customers to support marketing campaigns or special offers that target your best customers.

• Offer a wider range of products profitably with good inventory management.

• Track popular items and sales trends to take advantage of opportunities and trends.

• Satisfy customers beyond store operating hours, with built-in support for e-commerce options.

Serve customers more efficiently

• Context-sensitive menus enable cashiers or customer service staff to answer questions quickly or provide alternatives for out-of-stock items.

• Give sales staff the tools to ring up sales and place special orders quickly and efficiently.

• Industry-standard support for a wide range of hardware means that all your equipment will work together efficiently, with fewer delays or mistakes serving customers.

• Manage inventory effectively to have fewer out-of-stock disappointments.

• Smart Search functionality allows cashiers to ring up frequent shoppers faster with fewer questions and less repetitive data entry.

Microsoft Dynamics POS 2009 Smart Search.

Microsoft Dynamics POS 2009 enables efficient management of your business, no matter how small your starting point might be, or how successful your business becomes in the future.